Microsoft Dynamics 365 Field Service

Reliable and effective Field Service Management and Digital Transformation for Utilities and Telcos

As the world continues to rapidly transform into a digital age, utilities and telcos are faced with demanding network maintenance issues. Field crews are dispersed around the country and need a reliable source of asset data information and a way to store and send this information from the field back to the office. With Microsoft Dynamics 365 Field Service you can track the location of your people and assets, schedule and dispatch technicians more effectively.

As a cloud-based solution, Microsoft Dynamics 365 Field Service enables companies to manage their field service operations in real time. It provides a comprehensive suite of tools that includes everything from scheduling and dispatching to inventory management and customer service. 

The Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they’re onsite with customers fixing issues achieving true Digital Transformation.

Making the lives of your field crews, stakeholders, and customers easier: 

  • Process Flow Automation – Integrated field service solution
  • Flexibility – Build dynamic forms for your field crew
  • Productivity – Get the information to your field workers quickly and easily with the touch of a button
  • Efficiency – Address searching, routing, work order scheduling
  • Adaptability – Capability to tailor to your client needs, with real-time reporting
  • Improved OH&S – Your people are your biggest assets, keep them safe
  • Transparency and Accountability – Meet contractual obligations
  • IT Consolidation – Improving Microsoft ecosystem administration and support, cyber security and policy management

we-do-IT rolls out Dynamics 365 Field Service for ETS Infrastructure Management – Metering Division

we-do-IT has been selected by ETS Infrastructure Management (ETS), one of Australia’s leading infrastructure management companies to roll out Microsoft Dynamics 365 Field Service Solution as part of their organisation’s digital transformation. 

The implementation will bring benefits to ETS’ Toowoomba Regional Council Advanced Metering Infrastructure (Smart Metering) contract, ranging from automation and streamlined field services management, through to fuel savings and resulting emissions reductions, safety and support of teams in the field, location-based monitoring and data visualisation to meet their evolving reporting needs.

“Reliable and effective field service management is a core element of our value proposition and so we are excited to be working with we-do-IT to build out field solutions that can dynamically adapt based on the particular integration level and requirements of our utilities clients.”
“In the current economic environment, businesses were increasingly looking for ways to deliver more for their own stakeholders and customers through deeper use of data and insights, while reducing costs and boosting efficiencies”
Paul Tymensen, CEO at ETS.

“Partners with expert knowledge of the tools and strategies to achieve this, such as we-do-IT, are ultimately helping make our collective customer experience better, our organisations more responsive and productive, and making it easier for workers on the ground to do their jobs. The core of a successful technology implementation is making life better – and that’s exactly what this is set to do, while helping ETS run more seamlessly and cost-effectively as an organisation.”
Brendan Bain, Microsoft ANZ Director – Telecommunications, Media, Gaming and Energy.

Read the full ETS Press Release here.


How we are helping our Energy Telecom and Utility customers with Microsoft Dynamics 365 Field Service:

In addition to turn-key implementation services, we-do-IT offers our Enterprise Mobility solution LatLonGowhich provides geospatial field data capture, design validation and visualisation integrated with the Microsoft Power Platform.

LatLonGo offers Microsoft Power Platform forms, workflows and notifications tightly integrated with geospatial information (asset location)Office-Field Integration has never been easier!


we-do-IT:  Your Digital Enterprise Transformation Partner

we-do-IT is a leading global spatial technology and services provider working with utilities, telcos and government organisations.

Since 1995, we-do-IT has created an international reputation and maintained a successful track record of delivering innovative Digital Transformation solutions.

we-do-IT has created a global Centre of Excellence for the delivery of Microsoft solutions including Microsoft Dynamics 365 Field Service and Microsoft Power Platform.