Microsoft Dynamics 365 Field Service

Reliable and effective Field Service Management and Digital Transformation for Utilities and Telcos

As the world continues to rapidly transform into a digital age, utilities and telcos are faced with demanding network maintenance issues. Field crews are dispersed around the country and need a reliable source of asset data information and a way to store and send this information from the field back to the office. With Microsoft Dynamics 365 Field Service you can track the location of your people and assets, schedule and dispatch technicians more effectively.

As a cloud-based solution, Microsoft Dynamics 365 Field Service enables companies to manage their field service operations in real time. It provides a comprehensive suite of tools that includes everything from scheduling and dispatching to inventory management and customer service. 

The Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they’re onsite with customers fixing issues achieving true Digital Transformation.

Making the lives of your field crews, stakeholders, and customers easier: 

  • Process Flow Automation – Integrated field service solution
  • Flexibility – Build dynamic forms for your field crew
  • Productivity – Get the information to your field workers quickly and easily with the touch of a button
  • Efficiency – Address searching, routing, work order scheduling
  • Adaptability – Capability to tailor to your client needs, with real-time reporting
  • Improved OH&S – Your people are your biggest assets, keep them safe
  • Transparency and Accountability – Meet contractual obligations
  • IT Consolidation – Improving Microsoft ecosystem administration and support, cyber security and policy management

How we are helping our Energy Telecom and Utility customers with Microsoft Dynamics 365 Field Service:

In addition to turn-key implementation services, we-do-IT offers our Enterprise Mobility solution LatLonGowhich provides geospatial field data capture, design validation and visualisation integrated with the Microsoft Power Platform.

LatLonGo offers Microsoft Power Platform forms, workflows and notifications tightly integrated with geospatial information (asset location)Office-Field Integration has never been easier!

we-do-IT:  Your Digital Enterprise Transformation Partner

we-do-IT is a leading global spatial technology and services provider working with utilities, telcos and government organisations. 

Since 1995, we-do-IT has created an international reputation and maintained a successful track record of delivering innovative Digital Transformation solutions. 

we-do-IT has created a global Centre of Excellence for the delivery of Microsoft solutions including Microsoft Dynamics 365 Field Service and Microsoft Power Platform.